If you hold a current policy with Toyota Insurance and have an accident in your vehicle, as part of your policy you may be entitled to a hire vehicle (refer to your policy schedule for more information).
Toyota Insurance are partnering with KINTO to assist with your mobility needs.
KINTO is a digital, self-service, and keyless access experience powered by the KINTO app. You will use the app to unlock and lock the vehicle throughout your booking. You will be charged a distance fee for the kilometres that you travel.
KINTO vehicles come with a fuel card as an added feature of your booking. The fuel card is available for you to use to fill up the vehicle at any time during your journey. The fuel card is to remain stored in the vehicle at all times.
During the process of booking your KINTO vehicle, Toyota Insurance will assist you to create a KINTO member profile on your behalf. You will be required to download the KINTO Australia app onto a supported mobile device. Once downloaded, you will need to create a password for your account, and complete your membership application by uploading photos of your licence and adding your debit/credit card details.
The debit/credit card provided will be charged a Distance Fee at the end of your booking, based on the kilometres that you travel.
Refer to table below to see the Distance Fee rate for your vehicle.
Passenger Vehicle Distance Fees
Passenger Vehicle Distance Fees
Commercial Vehicle Distance Fees
1. What is the Distance Fee and why do I have to pay it?
The Distance Fee covers the fuel used by you and is based on estimated fuel consumption of the model of vehicle being used.
2. When will I be charged the Distance fee?
The Distance Fee will be charged to your debit/credit card at the conclusion of your booking, based on kilometres travelled.
3. Is insurance included?
Yes, the hire car is covered under your existing Toyota Motor Vehicle Insurance policy.
4. What if I want to extend my booking beyond my insurance coverage?
The KINTO vehicle will only be available for the duration of your rental car benefit, as stated in the Toyota Insurance PDS.
5. When will my payment be processed?
The Distance Fee will be charged to your debit/credit card at the conclusion of your booking.
6. How do I make a booking?
During the claim process, if you are eligible and agree to being provided with a hire car, Toyota Insurance will secure a booking for you with KINTO on your behalf. Once the booking has been made, you will be able to access it utilising the KINTO app on your mobile phone.
7. How do I start a booking?
Once you open the KINTO app on your mobile phone:
- Open the ‘Current Journey’ screen (if it does not open automatically)
- Click ‘Start Journey’ noting you will need a valid payment card to start your booking. This will only become available within 5 minutes of your booking start time
- Report any damage or issues in the app
- Click the ‘Unlock Button’ to open the car and authorise the engine.
Note: the unlock button will authorise the engine for a limited period (2-3 minutes) if you have not started the engine within this timeframe the engine authority will lapse (safety feature) and the car display may say “key not detected”. In this case simply press the unlock button again to re-authorise engine start.
Please ensure you charge your mobile phone during your journey otherwise you may not be able to unlock, lock or start the car.
Don’t forget to inspect the car for any damage and record it via the app if needed before you start your journey. Record damage by clicking ‘Report Damage’ on the Current Journey screen.
8. What if I cancel my booking after I’ve already been charged?
You will automatically be refunded, minus any cancellation fees (if applicable) before the booking commences. There are no refunds after the booking commences.
8. How do I start the ignition?
All you need is your phone to access the vehicle via the KINTO app. In most vehicles, once you have accessed via the app, you can start the car without a key by simply pressing the ignition button. For key operated vehicles without a push start (limited commercial vehicles), a key is supplied on a lanyard around the steering column to start the car. The ignition will only work if the car is accessed via the KINTO app.
9. How do I end my booking?
Once you have returned the vehicle to the initial collection KINTO location, you can end the booking yourself in the app by pressing ‘End Journey’ and following the required checklist items.
10. Can I cancel my booking?
If you wish to cancel your booking, please contact Toyota Insurance on 1300 658 027.
11. Can I change my booking?
If you wish to make a change to your booking, please contact Toyota Insurance on 1300 658 027.
12. Can I extend my booking?
If you need to discuss an extension of your booking, please contact Toyota Insurance on 1300 658 027. Extensions will only be applicable if your rental car benefit has not expired.
13. What if we have multiple users in our household?
Any listed member on your Toyota Insurance policy schedule can become an approved KINTO member and drive the KINTO vehicle. There is no fee for additional drivers.
14. Is the vehicle cleaned before I pick it up?
The vehicles are cleaned regularly but it is not guaranteed that your vehicle will be cleaned between each use. KINTO vehicles are usually available for booking 24/7. KINTO relies on drivers taking their rubbish with them.
15. Does KINTO supply children’s seats?
No. You will be required to supply and fit your own child seat.