Every KINTO car hire automatically includes insurance in the cost of your booking, giving you peace of mind as soon as you get behind the wheel.
In this guide, we’ll break down all you need to know, including what’s covered and other benefits like 24/7 roadside assistance, so you know exactly what to expect before you hit the road.
What does KINTO’s insurance cover?
When booking a car hire with KINTO, insurance cover is automatically included for approved KINTO members. This inclusion allows you to drive confidently, knowing that, should the unexpected happen, there are protections in place.
Our insurance cover protects any KINTO Member against accidental loss or damage to the vehicle during the booking, and it also includes cover for someone else’s property damaged by the KINTO-vehicle in an accident (subject to the Member Agreement’s terms).
It’s important to note that you are still responsible for the insurance excess if a valid claim is made. Insurance excess reduction is also available as an added extra at the time of booking, reducing the excess amount due if an accident occurs and the excess is required (See excess and reduced excess costs below).
Finally, KINTO’s insurance will only provide cover if an approved KINTO Member was driving the KINTO vehicle and if you’re not in breach of any Member Agreement clauses.
For more information, read the full list of terms and conditions in the Member Agreement.
When booking a rental, it’s always important to familiarise yourself with the insurance details before driving to ensure you understand the coverage, responsibilities and potential costs in the event of an incident.
See full info here: https://www.kinto.com.au/faqs#Fees-and-Charges
When to use KINTO’s insurance and how to select the excess reduction add-on
Knowing when to rely on KINTO insurance is the key to a smooth experience. If you accidentally damage the vehicle, if the KINTO is stolen, or if the KINTO causes damage to another vehicle, car hire insurance is likely to be involved.
These scenarios can happen unexpectedly, when you’re navigating tight streets, out on a road trip with friends or even when you’re running a quick errand. Being aware of the insurance coverage can help you stay calm when the unforeseen happens.
Any incidents of damage or theft should be reported as soon as practical, directly to KINTO. KINTO will review the case and decide on the repair path from there.
As an added layer of reassurance, KINTO offers an optional Insurance Excess Reduction. Reducing excess lowers the excess amount you would pay out-of-pocket if there were a claim made, giving you some added financial security. This added extra might be useful for longer bookings, when you’re travelling in an unfamiliar location, or if you’re transporting items of value in the car.
To add the excess reduction to your car hire, simply select it as an add-on when booking in the app. After selecting your requested vehicle, click next and toggle the insurance excess reduction option.
Options are available for hourly, daily, and weekly rates, so you can add the cover no matter what length your booking is. Payment for your insurance excess reduction will be charged to your payment card once your booking has commenced.
Who is eligible for KINTO’s car hire insurance
To be eligible for insurance with KINTO, you must be a registered KINTO member and meet the criteria outlined in the KINTO Member Agreement during the term. This criterion includes:
- Drivers must be at least 18 years old.
- Have a valid full or P2 provisional Australian or international driver’s licence with a licence type of ‘car'; and
In the last 3 years, have not:
- Had an application for motor vehicle insurance refused, declined or cancelled;
- Had your driver’s licence restricted, suspended, cancelled or endorsed with special conditions;
- Been convicted of, or had any fines imposed for, criminal activity;
- Had more than 2 motor vehicle claims where you had to pay an excess.
These conditions ensure that drivers hiring KINTO cars meet our safety and insurance standards. Remaining compliant with these requirements is essential, as if these conditions are not met, you may not be covered under KINTO’s insurance and might be liable for damage or costs incurred.
24/7 roadside assistance included
Do you know what to do if you hit a roadblock in your KINTO vehicle? For a flat tyre, flat battery, or any mechanical problems, you can call KINTO’s 24/7 roadside assistance on 1300 832 772.
All KINTO bookings include 24/7 roadside assistance Australia-wide. So you have someone to call any time of the day or night who can help you get out of a jam.
Please also call KINTO on 1300 454 686 to report the issue. We do require you to stay with the car until the situation is resolved, unless it is unsafe to do so.
KINTO makes car hire hassle-free with flexible booking options, 24/7 roadside assistance, insurance included, and the option to add excess reduction for added financial security.
Ready to hit the roads? Download the KINTO app, become a member and drive knowing KINTO has you covered on your next trip.
Should you purchase insurance excess reduction?
While all KINTO bookings include insurance, opting to reduce your excess provides added peace of mind while driving. In the event of an accident, an excess reduction can significantly reduce your out-of-pocket expenses. Choosing excess reduction is a simple, upfront decision that offers extra protection, letting you drive confidently from the start of your trip.
What should I do if I have an accident?
In the event of an accident, first ensure everyone is OK and call 000 if needed. Next, you’ll find a copy of the Member Guide in the glovebox of each vehicle, which includes all information on what to do next. When it’s reasonably practical, please call 1300 4KINTO to report the damage or liability incurred.
Who else can drive the car during my booking?
Only other approved KINTO members can drive during the booking. If you plan to split the driving time, ensure that all other drivers create a KINTO account and become approved members before the booking. Please refer to our Member Agreement for more information.
